These Terms and Conditions (“Terms”) govern access to and use of the TrueLine Biotech website and the purchase of products from TrueLine Biotech (“TrueLine Biotech,” “we,” “us,” or “our”).
By accessing the website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree, do not use the website or purchase our products.
1. Research-Use Products
All products offered by TrueLine Biotech are sold strictly for legitimate laboratory research, analytical, educational, or development purposes.
Products are:
- Not intended for human consumption.
- Not intended for veterinary consumption.
- Not medicines, foods, dietary supplements, cosmetics, or household products.
- Not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
- Not intended for self-administration, clinical use, recreational use, or personal experimentation.
Nothing on the website constitutes medical, pharmaceutical, veterinary, scientific, or legal advice.
2. Purchaser Representations
By placing an order, you represent and warrant that:
- You are at least 18 years old and have legal capacity to enter into a contract.
- You understand that the products are offered only for research purposes.
- You are purchasing on behalf of yourself or an organization legally permitted to acquire and handle the products.
- You have the knowledge, facilities, procedures, and trained personnel necessary to handle, store, and use the products safely.
- You will comply with all applicable laws, regulations, licensing requirements, safety rules, and institutional procedures.
- You will not use, resell, transfer, market, or distribute products for human or veterinary consumption.
- Your purchase, possession, use, and importation of the products are lawful in your jurisdiction.
- All information provided to TrueLine Biotech is accurate and complete.
We may request additional information before accepting or fulfilling an order. We may refuse or cancel an order when we reasonably believe it presents a legal, safety, fraud, compliance, or misuse concern.
3. Product Information
We make reasonable efforts to present product names, quantities, images, specifications, descriptions, prices, and availability accurately. However:
- Website images are illustrative and packaging may vary.
- Minor variations may occur between batches.
- Typographical, pricing, inventory, or technical errors may occur.
- A Certificate of Analysis is associated only with the product or batch identified on that document.
- Analytical documents are provided for informational research purposes and must not be interpreted as medical or usage guidance.
We may correct errors, update information, change packaging, discontinue products, or cancel affected orders.
4. No Medical or Administration Guidance
TrueLine Biotech does not provide dosage, administration, reconstitution for personal use, treatment, or medical guidance.
Customer-support communications are limited to order information, product identification, available documentation, and general storage information supplied with a product. Customers must not rely on the website or our support team for medical decisions.
5. Accounts
You may be required to create an account for certain website features. You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Providing current and accurate account information.
- All activity conducted through your account.
- Notifying us promptly of suspected unauthorized access.
We may suspend or terminate an account that violates these Terms or creates a security, legal, or fraud risk.
6. Prices, Payments, and Taxes
Prices are displayed in [CURRENCY] unless stated otherwise. Prices, promotions, and availability may change without notice.
You agree to provide valid billing and payment information and authorize us and our payment providers to charge the total shown during checkout.
Applicable shipping charges, taxes, duties, and fees will be displayed during checkout when reasonably determinable. International customers are responsible for customs duties, import taxes, brokerage charges, permits, and other destination-country requirements.
7. Order Acceptance
Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted.
We reserve the right to:
- Accept, reject, limit, place on hold, or cancel an order.
- Request identity, payment, business, or research-use verification.
- Limit quantities.
- Cancel orders affected by pricing, inventory, technical, compliance, or payment errors.
- Restrict sales to certain people, businesses, regions, or jurisdictions.
If we cancel an order after payment has been collected, we will issue the appropriate refund to the original payment method unless otherwise agreed or required by law.
8. Shipping and Delivery
Shipping is governed by our Shipping Policy.
Delivery dates are estimates unless expressly stated as guaranteed. Carrier delays, severe weather, address errors, customs reviews, security checks, and events outside our reasonable control may affect delivery.
Risk of loss and title transfer will be determined according to applicable law and the selected shipping arrangement. Nothing in these Terms limits rights that cannot legally be waived.
9. Returns and Refunds
Returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy.
Because product integrity and chain of custody cannot generally be verified after delivery, discretionary returns may be restricted. This does not limit remedies required by applicable law for damaged, incorrect, defective, or undelivered products.
10. Prohibited Conduct
You may not:
- Use products for human or veterinary consumption.
- Provide products to another person for consumption or administration.
- Make medical, therapeutic, bodybuilding, performance-enhancement, or disease-related claims about our products.
- Resell products under false, misleading, or unauthorized labeling.
- Remove, alter, or obscure warnings, lot information, or research-use statements.
- Use the website for fraud, unlawful conduct, or infringement.
- Attempt to interfere with website security or functionality.
- Copy, scrape, reverse engineer, or exploit website content without authorization.
- Violate applicable export, import, sanctions, controlled-substance, chemical-safety, or consumer-protection laws.
A violation may result in cancellation, account termination, refusal of service, and referral to appropriate authorities where legally required.
11. Intellectual Property
The TrueLine Biotech name, logo, bottle-label designs, graphics, website content, photographs, text, and other materials are owned by or licensed to TrueLine Biotech and protected by applicable intellectual-property laws.
You may view the website for lawful personal or internal business purposes. You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without written permission.
12. Third-Party Services
The website may use or link to services operated by payment providers, carriers, analytics providers, or other third parties. We do not control and are not responsible for third-party websites, terms, privacy practices, outages, or conduct.
13. Disclaimer of Warranties
To the fullest extent permitted by law, the website and products are provided on an “as available” and “as is” basis.
TrueLine Biotech disclaims warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that:
- The website will be uninterrupted or error-free.
- Every product will be suitable for a particular experiment or method.
- Research results will be reproducible or achieve a particular outcome.
- Third-party information or services will always be accurate or available.
Some jurisdictions do not allow certain warranty exclusions, so these exclusions may not apply to you.
14. Limitation of Liability
To the fullest extent permitted by law, TrueLine Biotech and its owners, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, research interruption, or loss of opportunity.
Where liability cannot legally be excluded, our aggregate liability relating to a product or order will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.
Nothing in these Terms excludes liability that cannot lawfully be limited or excluded.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless TrueLine Biotech and its representatives from claims, losses, liabilities, damages, and reasonable costs arising from:
- Your unlawful or unauthorized use of a product.
- Your violation of these Terms.
- Your violation of applicable law.
- Your infringement of another person’s rights.
- False or misleading information provided during an order.
16. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, carrier interruptions, labor disputes, government actions, supply interruptions, utility failures, cyber incidents, or public-health emergencies.
This section does not remove refund or cancellation rights provided by applicable law.
17. Governing Law
These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-law principles.
Any legal proceeding relating to these Terms will be brought in the state or federal courts located in [COUNTY, STATE], unless applicable consumer law requires another forum.
Have a qualified attorney review this section before publication, especially if you plan to add arbitration or a class-action waiver.
18. Severability and Waiver
If any provision is found unenforceable, the remaining provisions will continue in effect. A failure to enforce any provision is not a waiver of the right to enforce it later.
19. Changes to These Terms
We may update these Terms periodically. Updated Terms become effective when posted unless a later date is stated. Continued use of the website after an update constitutes acceptance where permitted by law.
20. Contact
Questions regarding these Terms may be sent to:
TrueLine Biotech
Email: [SUPPORT EMAIL]
Business address: [BUSINESS ADDRESS]
